Shipping & Payment Information
Special Note About Shipping
While we are doing our best to ensure the fastest shipping and delivery, your order may take slightly longer to arrive due to delays by the carrier.
Shipping Policy
Orders are mailed from our facility located in the United States. Shipping rates are determined during checkout and may vary with specific requests. A tracking number will be emailed within 24 hours after the order has been processed. If a large quantity of a specific product is needed, please email us to ensure that the product is in stock.Â
- Same-day shipping for orders placed before 2:00 p.m. CST.
- Guaranteed & Insured delivery via USPS, UPS or FedEx.
Payment Policy
We accept Checks, Money Orders, Visa, MasterCard, Discover and American Express credit cards. Our online ordering system is secured using the latest SSL technology. Personal payment information is protected through various encryption and security systems. All communication is kept confidential.
Return Policy
All orders are covered by our 30-day return policy. All returns authorized by farrislabs.com are subject to a restocking fee of 15% and must be completed within 30 days from the date of purchase. The customer is responsible for arranging the shipment of the product back to the appropriate warehouse. All products must be returned unopened and in a resalable condition. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained. No returns of any type will be accepted without an RMA number. Contact info@farrislabs.com before making a return for an authorization number and further instructions.
Ordering Online
Orders can be submitted through farrislabs.com 24 hours a day, 7 days a week. Email info@farrislabs.com for custom orders or specific product inquiries. Purchase medical supplies online with confidence!
Viewing Orders
Within 10 minutes after an order has been placed, a confirmation email will be sent to the customer's email address. All updates regarding the status of the order will be forwarded directly to this email address. To view order updates, click the "My Account" link located on the top right corner of our website and log in. Then navigate to access order history and status updates.
Updating Account Information
To update account information, which may include addresses and/or payment details, click the "My Account" link located on the top right corner of our website and log in. Browse the left navigation sidebar under the "My Account" heading to update any necessary information. For further assistance contact info@farrislabs.com.